Built with Trust, Control, and Responsible AI Calling

mKcalling is designed to help businesses automate calls responsibly, transparently, and in line with Indian operational requirements.

We focus on control, auditability, and ethical communication — without adding complexity.

India-First by Design

mKcalling is built with Indian businesses in mind:

Indian phone numbers
Support for Indian languages
Low-latency calling infrastructure
Data stored and processed in India
Designed for Indian calling workflows and volumes

This ensures reliable performance and operational familiarity.

Call Handling & Recording

All calls are recorded by default
Call recordings are stored securely in India
Call logs and transcripts are available for review
Call data is retained for up to 12 months
Access to call data is controlled within the platform

This helps businesses maintain clarity and accountability.

Consent, DND & Responsible Outreach

Do-Not-Call (DNC) handling supported
Businesses control call timing and frequency
Respectful and predefined scripts
Opt-out handling where applicable

mKcalling supports responsible outreach and customer respect.

AI Transparency & Human Control

AI agents can disclose they are AI (configurable by the business)
AI handles routine conversations only
Sensitive or complex scenarios trigger human callback
Businesses define escalation rules

Automation is designed to support humans — not replace judgment.

Data Access & Security Practices

Secure access controls within the platform
Role-based visibility for call data
Audit logs for calling activity
Platform access restricted to authorized users

We focus on practical security for everyday business use.

Role-Based Access Control

Control who can access what within your mKcalling account. Define roles and permissions to ensure the right people have the right level of access.

Assign role-based permissions to team members
Control who can view call data, recordings, and transcripts
Restrict agent configuration and workflow changes to authorized users
Manage account settings and billing access separately
Audit logs track all access and permission changes

This ensures your call data and platform settings remain secure while allowing your team to work efficiently.

Ethical & Fair Use

Industry-standard fair-use practices apply
Ethical, lawful usage is expected from all clients
Misuse or abuse may result in account suspension after review

A detailed acceptable-use policy will be published separately.

What This Means for Your Business

Confidence in automated calling

Clear visibility into conversations

Reduced operational risk

Control over how and when calls are made

AI support without loss of accountability

Secure team collaboration with role-based access controls

Automate Calls with Confidence