AI Calling for Feedback & NPS
Collect customer feedback and NPS responses using AI voice agents — without manual follow-up calls.
mKcalling helps businesses listen to customers consistently and at scale.
The Problem with Manual Feedback Collection
Highlight common SMB challenges
- •Low response rates to feedback requests
- •Manual follow-up calls that are delayed or skipped
- •Inconsistent feedback questions across agents
- •Limited bandwidth to call every customer
- •Feedback collected too late to be useful
- •Lack of structured records for analysis
Manual feedback collection is time-consuming and difficult to scale.
How mKcalling Collects Feedback & NPS
Show controlled automation
AI collects feedback. Humans act on insights.
Example Feedback & NPS Flow
Make the process tangible
Service or transaction is completed
AI voice agent places a feedback or NPS call
Agent asks predefined feedback questions
Responses are recorded and logged
If an issue is identified, a callback is scheduled
Team receives call summary, transcript, and action items
Structured Insights & Visibility
Emphasize insight value
This helps teams understand customer experience without manual review.
What You Get (Platform + Managed Service)
Platform Includes
- Unlimited AI agents for feedback calling
- Campaign scheduling and monitoring
- Call recordings, transcripts, and summaries
- Sentiment and action items
- Centralized dashboard
Managed Service Includes
- Feedback and NPS workflow setup
- Question flow configuration
- Knowledge base setup
- Testing and tuning
- Ongoing revisions (as per plan)
No AI expertise is required from your team.
Where This Use Case Works Best
Industry alignment
Feedback calling adapts easily to different industries and customer journeys.
Common Scenarios Across Industries
Feedback and NPS calls help businesses understand customer experience and identify improvement areas.
Feedback insights are captured through call summaries and transcripts for easy review.
Why Businesses Use mKcalling for Feedback
See mKcalling in Action
Tell us your use case and calling volume — we'll show a live workflow and recommend the right setup.
mKcalling is live and used for real business calling workflows in India.
- •Live product. Real workflows. Indian numbers.
- •Transparent pricing and managed setup.
- •No AI prompting or training required from your team.